free shipping  US shipping is free on all orders above $75!
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Twenty Birds' Policies


Shipping Options & Cost

We ship using USPS First Class and Priority options. International options are available at checkout. Shipping cost is calculated by package weight. All US orders over $75 include free shipping.


Payment Options

This website accepts all major credit and debit cards through Paypal. You don't have to have a Paypal account to pay. Your information is encrypted using industry-standard SSL technology.


Handling Time

For most orders, we ship once a week, usually on Tuesday. If you need your order faster for a special occasion, just add a comment at checkout or email us and we will be happy to ship the same or next business day.


Tracking

When your order is shipped, you will receive an email confirmation. Orders that are shipped via First Class Mail do not having a tracking option. Priority Mail packages will have a tracking number. You can track the status of of a Priority order through your Twenty Birds account, if you choose to have one.


Wish List

Account holders can sign up for a wish list. This is a good way to share what you would like for adoption showers and other special occasions. Items can be added to the wish list on the checkout page.


Returns

We accept returns of unused, undamaged items within 30 days of order date. You can choose to exchange an item or receive a full refund. Please contact us before you return an item so we can give you a few directions that will make the process efficient & worry-free.